» Payment Terms & Methods: * 20% advance to be paid for booking of the total tour package cost.
* Airfare/Transport fare to be paid full at one time in advance.
» Cancellation & Refund Policy: * Upon cancellation, refund will be made after deducting the Retention Amount.
* Retention Amount ies as per the number of days left before your package start date.
* Refund will be made within 15 working days from the date of receipt of the cancellation.
» Other Terms & Conditions, if any(optional): CANCELLATION & REFUND POLICY:
There is no contract between Himalayan Escalate and the client until the company has received initial deposit amount of specified tour package.
In case, the customer wishes to cancel his/her booking before 15 days of the travel date because of whatsoever reasons, including accident, sickness, or any other personal reasons, non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client. All the cancellations must be communicated in writing.
Advance amount 50% is also non-refundable in case the cancellation is done within 15 days of the travel dates or No Show scenarios.
Advance token amount 25% is non-refundable in any cases.
In exceptional cases like Instant death, the company can refund the advance payment amount but only after deducting its service charges. Please note: Company would also need the death certificate to process the refund amount
The Company reserves the right to change the package cost depending on the economic status of the market as per the Government policy.
Services will be provided to the customers as mentioned in the booking voucher only.
Any complimentary services If not provided cannot be claimed in form of cash or alternative services.
AMENDMENT POLICY PREPONE & POSTPONE:
In case client wishes to prepone /postpone his or her travel dates, we request you to kindly reach us 7 days prior to journey date via e-mail/SMS.
The customers can prepone /postpone their tour once without any additional charges if intimated before 7 days of travel date in written. However, postponing & preponing the second time will attract additional charges.
Also note that few service providers Hoteliers, Transporter etc. may apply postpone/prepone charges even after meeting above requirement. In such cases postpone/prepone charges will be deducted from the advance amount deposited.
In all prepone or postpone scenarios, the services, and the costing will be subject to availability of Hotel/Volvo and season/off-season time.
We do not accept any changes in the plan within 7 days of travel date. However, in rare cases like adverse climatic conditions or strikes, the package can be postponed which will be intimated to you beforehand.
The validity to utilize your Advance payment in prepone/postpone scenarios is 1 Year from the date of advance payment.
The advance payment and the invoice Number allotted to you, are transferable i. e. you can pass on your booking to any of your friends/ relatives.
Please Note: In order to transfer your booking you must meet the above terms and conditions first.