Terms and Conditions
» Payment Terms & Methods: Convenience fee is refundable if package is denied at the price mentioned or seats are full.
GENERAL NOTICE REGARDING BOOKING
Please read carefully and understand the contents of the Tour Brochure / Itinerary, the Terms and Conditions, How to Book Rules, Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking. To effect the booking, we may require you to sign the Booking Form and such other documents as we may deem fit including without limitation THE TERMS & CONDITIONS, HOW TO BOOK RULES AND PRICE GRID COLLECTIVELY BOOKING DOCUMENTS. Upon executing the Booking Documents and on payment of the prescribed NON-REFUNDABLE INTEREST-FREE BOOKING AMOUNT, a binding contract shall come into existence.
We advise you to ensure, before making a booking, that you have and / or you will be able to provide ALL THE REQUIRED VALID AND GENUINE DOCUMENTS AND your professional QUALIFICATIONS to enable you to apply for visa, insurance etc. Please go through our Web site and check from our staff to ascertain the required documentation.
Please note that guests other than tourist are not to be invited on tour by any tourist and they are not allowed to use any of the services of the tour.
CONTRACT SUBJECT TO SIGNATURE AND PAYMENTS
Please note that there is no contract between the Company and the tour participants until the Booking Documents are signed and received by the Company and the Company has also received the specified non-refundable interest free booking amount. The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule, the Company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation charges as mentioned in the brochure.
Any payment that you make to your travel agent would not constitute payment to the Company until the same is remitted to the account of the Company.
» Cancellation & Refund Policy: CANCELLATION OF BOOKING BY YOU
Should you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company. The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damage are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.
In case of cancellation, the cancellation charges may apply
If the Booking Documents have been signed by one or more persons for themselves and for others mentioned in the Booking Form, then the communication signed by such signatory / ies would be treated as a valid communication with full responsibility for cancellation for all such persons mentioned in the form. Similarly if your Agent seeks cancellation, we will act on the basis that he has been authorized or instructed by you to cancel and shall accordingly effect cancellation.
Cancellation shall take effect only from the time the written request reaches the Company at its office in Mumbai on working days within office time at the details listed above. However, in the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you:
i In case of visa rejection, you would be deemed to have cancelled on the date of intimation of such rejection. Please see our Visa Guidance section for further details.
ii If you fail to pay the tour costs in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation;
iii If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the highest cancellation charge.
CANCELLATION / AMENDMENT BY COMPANY
We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates / tours or you would have the option of traveling as individual travelers, not as part of the original tours. If the alternative date / tour is not acceptable or you do not wish to travel as individual travelers, we would refund the money paid by you without interest after deducting any costs incurred by us on your behalf, within a period of 45 forty five days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any
other expense incurred by you.
» Other Terms & Conditions, if any(optional): LAW AND JURISDICTION n n In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed bythe Company. n n If the dispute is not settled by mediation within 30 thirty days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole arbitrator to be appointed by the Company. The Arbitration proceedings will be in Mumbai. The arbitrators decision shall be final and binding on both parties. In case of any dispute concerning the award, the courts in Mumbai alone shall have exclusive jurisdiction. n n This contract will be governed by Indian law. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in Mumbai only. n INTERPRETATION n n As to the interpretation of the aforesaid terms and conditions, the decision of Cox & Kings shall be final and binding upon you. The Company reserves its right to change the Terms & Conditions any time without any prior notice and without assigning any reasons thereof.
