» Payment Terms & Methods: For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid upon arrival in INDIA Kerala but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season X-Mas, New Year, full payment is required to be sent in advance.
» Cancellation & Refund Policy: Cancellation Policy
In the event of cancellation of tour / services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
60 days prior to arrival: 10% of the Total Package cost
45 days prior to arrival: 20% of the Total Package cost
15 days prior to arrival: 25% of the Total Package cost
07 days prior to arrival: 50% of the Total Package cost
Less than 72 hours or No Show: No Refund
In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable which can be advised as and when required.
Some cancellation and refund policies are out of our tender:
Refund for hotel payment will follow the hotels cancellation policy
Train tickets cancellations will follow the Railways policy
Flight tickets cancellations will follow the airlines company policy
In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.