TERMS & CONDITIONS BOOKING Your contract is with R.L. Tours and Travel Agency. A contract exists between us when we have confirmed you on our tour / hotel booking / or any other travel related services of your choice and we have received your booking request and deposits. All correspondence/s in respect of Tours / Travel Service bookings should be addressed to Gemini Tours & Travels. PAYMENTS For the services contracted, 40 % advance payment should be made to hold the booking on a confirmed basis and the balance amount should be paid before commencement of your tour. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. PAYMENT OPTIONS Payment can be made by Bank Transfer, Cash payment to our office or by Demand Draft / Cheque. All payments should be free and clear of any withholding tax and deduction. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer. RIGHTS TO AMEND THE ITINERARY IF REQUIRED Tour once commenced will strictly go as per the itinerary finalised. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and well - being of our esteemed passengers. POLICY REGARDING CANCELLATION / NO SHOW / EARLY DEPARTURE In case of cancellation of tour / travel services due to any avoidable / unavoidable reason / s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows: • 30 days & prior to arrival – 10% of the tour / service cost. • 20 days to 18 days prior to arrival – 20 % of the tour / service cost. • 14 days to 16 days prior to arrival – 25 % of the tour / service cost. • 10 days to 08 days prior to arrival – 50 % of the tour / service cost. • 07 days & less, prior to arrival or no show – NO REFUND.