» Payment Terms & Methods: MODE OF PAYMENT :
• For Advance booking we need 40% token amount and balance will Be Payment 1 Week Before Arrival Date.
• You can also transfer money through NEFT, IMPS, Cash Deposited, Cheque Into Our Bank.
» Cancellation & Refund Policy: AMENDMENTS / CANCELLATIONS –
• 25% cancellation of the package cost after confirmation/issuing the hotel voucher.
• 35% cancellation of the package cost before 30 days of the traveling date.
• 50% cancellation of the package cost before 15 days of the traveling date.
• 100% cancellations before 10 days of the travels date.
• Advance amount is non-refundable, if the customer cancels his/her booking because of reasons like: Illness, personal problems death, accident or No Shows.
• Also Note that all cancellations must be interacted in written.
• The company has complete authority to change the package costing due to hike in tariff & taxes of hotels, transportation or any other service that has been provided.
» Other Terms & Conditions, if any(optional): Sparsh Himalaya Travels Booking Policy -- n • Your hotel has laid down some rules, and its our job to let you know what they are. n • The primary guest must be at least 18 years old to be able to check into this hotel. n • Check-in time is 12 pm and check-out time is 12 pm. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it. n • Your stay does not include additional personal expenses like telephone charges, meals that arent part of your meal plan, any hotel services you use like laundry and room service or tips. The hotel will charge you directly for these when youre checking out. n • ID-It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card. n • The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Sparsh Himalaya Travels will not be responsible for any check-in denied by the hotel due to the aforesaid reason. n • Hotels may charge a mandatory meal surcharge on festive periods e. g. Christmas, New Years Eve etc. . . All additional charges including mandatory meal surcharges need to be cleared directly at the hotel. Taxes are paid by Sparsh Himalaya Travels to its vendors. Service fees are retained by for servicing Sparsh Himalaya Travels the travel reservation. n • If you dont show up at the hotel, the entire booking amount will be deducted as no-show charges. n CHILD POLICY – n • Children below 5 years are complementary in parent’s room without extra bed. Milk/Food for infant or children below 5 years is chargeable and direct payment in hotel. n PREPONE AND POSTPONE – n • For postpone/Prepone of tour packages are to be communicated in written and need to be inform us at least 15 days prior of tour date. n • INR 3000/- will be charged extra for Prepone/postpone. n IMPORTANT NOTE – n • Package can be altered/change as per the customer’s requirement/ interest if possible subject to availability n • Check out time of the hotel mentioned is 12:00 hrs. Check in time is 12:00 noon. Early check in is subject to availability n • We may reschedule the sightseeing days subject to weather conditions & to ensure smooth execution of tours. n • We shall not be responsible for any cancellation of cabs or buses due to bad weather & are not liable for it. n • Though Himachal have been witnessing a huge tourist growth but the facilities available cannot be matched to those available in the Cities and other developed destination. n • We shall not be responsible for any cancellation of cabs or buses due to bad weather & are not liable for it. • In Himachal, The facilities of Hotel, Services, and Aids etc cannot be matched to developed destinations. Hotels in Himachal are categorized on the basis of location, Services and costing and not as per Star Categorization i. e. ;1*, 2*, 3* & so on. n • Verbal Commitments are not applicable. n n NOTE – n • Hotels are subject to availability at time of reservation. n • If the base category room will be not available then supplement cost will be applicable for upper category rooms. n • All rates are Nett & non commissionable to you. n • Rates are subject to change, without any prior notice. n • Cancellation & other policies as per the hotel/company rule. n • No cancellation & any refund will be made at any cost in case of bad weather or land slide which is beyond the control of the travel agent/hotel. n • Entrance fees at any point shall be paid by customer directly. n • Above policy may y during peak season and any changes will be communicated prior to confirmation. n • No refund will be made for any unused accommodation, missed meals, transportation segments, sightseeing tours or any other service due to Bad weather, ill health, Strike, Road Blocks or any other factor beyond our Control. Such unused items are neither refundable nor exchangeable.