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Himalayan Travels

B.A.P. Supplier Platinum Supplier
F501, City Centre, Siliguri,India-734010,
Member since 2010
3.6
Ratings
89
Reviews
83
Packages

Packages by Himalayan Travels

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12 Jul 2017 10:52

Reviews

3.6/5
Excellent (26)
Very good (29)
Average (18)
Poor (5)
Terrible (11)
Ratings based on 89 Verified Reviews
Favourite Review
by Pradeep
from from Delhi, India
10 July 2014
Visited : Darjeeling/Sikkim
Services Offered : Hotel, Transport
I opted Himalayan Travels for the travel of my complete family for 6 days to Darjeeling, Kalimpong and Gangtok and it was really a great and amazing experience. I coordinated with a girl named Pooja and she took care of each and everything which she promised and was very helpful in our complete trip. Also she suggested me the things which could be done there. I didn't need to think or take any tension regarding my stay, food or siteseeing. It was honestly an amazing experience and very comfort coordinating with Pooja from Himalayan Travels. And my whole family is really happy with the trip and comfort the experienced in this 5-6 days trip. Thanks a lot to Pooja from Himalayan Travels.

Ratings of Himalayan Travels

3.8   Pre sales experience
3.2   Post sales experience
3.3   Value for money
3.3   Accommodation
3.8   Ease of payment
3.3   Quality of itinerary
3.6   Ground handling
3.7   Suggested day trip
3.6 Driver quality

Reviews of Himalayan Travels

by harish
from Bagdogra, India
8 July 2017


Visited : Bhutan
Hotel Stayed : Sheetal residency, Droelma residency
Services Offered : Hotel, Transport
Bhutan is such a lovely place that is to be enjoyed. However the beginning of our tour itself was disappointing with us being put up in such a shanty hotel and in Jaigaon and not in Phuntsholing as promised. This was the beginning of disappointments. Though the driver and the cab were good, the places of stay were simply too disappointing to even make a review and a comment. Such pathetic accommodations that are provided in the name of equivalent which are no way close to being one. When we changed over to another hotel at Thimpu, this hotel was at the same budget range that was claimed to be paid for the one we were put up initially. Well after a great struggle, we could get back our money for the stay in another hotel. However the situation was retrieved at he other places. The travel agent Himalayan travels firstly do not do their own bookings, they are entirely reliant on another agent who does not have any idea of the kind of hotels and the quality of rooms. His assessment is based on inputs from his drivers and obviously as per their standards, they rate the hotels and find anyplace better than the kind of accommodation they are made to stay in. It is a struggle at every instance with the local agent and this agent. You have to keep pushing your way through and obviously your holiday will no longer be enjoyable. A promise to refund of excess amount charged is yet to happen. They have at least overcharged me by rs. 8-9000 for the standards of the package offered.

     Himalayan Travels : Thank you for taking the time to tell us about your unfortunate experience with the accommodation in Bhutan. I regret that you were not satisfied with the performance of the hotels.
However, we need to clarify a few points. First of all, any booking in a foreign country is routed thru a local vendor called GROUND HANDLING AGENT. All bookings will eventually be executed by such vendor.
Further, you opted for two star accommodation which suited your budget best. Although our negotiation started in February, the deal was closed on 08 April. The tour was to start in May, which is a peak tourist season. The available hotels were discussed before finalizing.
Just for the record, we upgraded the hotel at Phuentsholing at no extra cost and have refunded Rs. 3500 for the hotel at Thimphu.

by VISWANATHAN MAHADEVASARMA
from Bangalore, India
27 June 2017
Visited : Gangtok,sikkim, Zero Point, Nathula Pass
Hotel Stayed : The Royal Oaks, Pine Tree Spa & Resorts
Services Offered : Hotel, Transport
Himalayan Travels has organized our tour very nicely. Entire tour arrangements including vehicle, accommodation were very good.

     Himalayan Travels : Thank you so much sir

by VIVEK KUMAR
from Gurugram, India
19 June 2017
Visited : Darjeeling,Gangtok,Kalimpong,Pelling
Hotel Stayed : RHODODENDRON DELL EXOTIC RESORT, THE ARYAN REGENCY
Mr. Ravi Valmiki of Himalaya tours had arranged 7N&8D at Darjeeling, Pelling and Gangtok. Quality of hotels, food and transportation wer OK. In Darjeeling we were put in resort RHODODENDRON DELL EXOTIC RESORT for three days. Resort location was good but in very remote area. First night we were given two rooms in cortege but condition of room was not up to the mark. In bath room electric shock was coming from all taps we had bitter experience of that first night. Next day we were shifted to another rooms. Room size in the resort is very small food is OK. In Pelling we were given accommodation in THE ARYAN REGENCY rooms of the hotel was OK but quality and service of hotel was bad. In Gangtok we stayed in Hotel DRAGON INN , the hotel is far away from the city . Quality of food and service of the hotel is just manageable. In one room we faced sanitary problem which could not be rectified by the hotel mgt. Hospitality at all hotels are good. We faced problem with the drivers in our whole trip actually we were 8 adults and among us Himalayan arranged two Taxis (Tata Sumu). During Darjeeling and Pelling one driver was very rude and misbehaved many times. We found travel agent was not having any control over taxi services arranged by them for entire trip. In our experience with Himalayan travel is average . We found up to the payment time which they took in advance was very polite and listening but after that receiving payemnt they left us our own services. No body took initiative to inquire about our wellness or services we got from hotel or transportation. Many time we felt insecure and could not contact person in the travel agent. Services extended by Ravi who was our relation ship manager was found not upto the mark. We found that his services was up the collection of final payment after that he disappeared and was not having any relation with me but fortunately he was some what generous with my other travel parter. Since I carried other contact numbers from the company's web site I was able to come out with communication problem in the company. Mr. Aditya of the company helped us in the tour when we stuck up and Mr. Ravi was not responding. Over all experience is just OK.

     Himalayan Travels : Thank you for the feedback.
The sightseeing itinerary was communicated everyday and all sightseeing trips were conducted smoothly. Mr Ravi was on leave from day 3 of your tour and I was (Aditya Bothra) handling it from thereon. We were in constant touch.
We are happy to note that you found the hospitality of the hotels good. We have passed on the points of consternation to the respective hotels. We did receive your complaint about the driver's behavior and he was changed from next day.

About Himalayan Travels

Himalayan Travels the premium destination management company which consist of several expertise to cater the various aspects of services in Tourism and Hospitality, as an integrated travel group we offer the complete range of services associated with vacationing and travel in the Indian Destinations, Our core focus is Leisure Travel and Destination Management.

We are committed to providing a travel experience of unsurpassed authenticity and comfort, in delivering inspiring travel experiences to savor the very essence of ?Incredible India? Our expertise extends to every aspect in travel and tours be it Luxury, Culture, Wildlife, Heritage, History, Religious and Adventure.
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