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Himalayan Travels : Thank you for taking the time to tell us about your unfortunate experience with the accommodation in Bhutan. I regret that you were not satisfied with the performance of the hotels. However, we need to clarify a few points. First of all, any booking in a foreign country is routed thru a local vendor called GROUND HANDLING AGENT. All bookings will eventually be executed by such vendor. Further, you opted for two star accommodation which suited your budget best. Although our negotiation started in February, the deal was closed on 08 April. The tour was to start in May, which is a peak tourist season. The available hotels were discussed before finalizing. Just for the record, we upgraded the hotel at Phuentsholing at no extra cost and have refunded Rs. 3500 for the hotel at Thimphu.
Himalayan Travels : Thank you so much sir
Himalayan Travels : Thank you for the feedback.The sightseeing itinerary was communicated everyday and all sightseeing trips were conducted smoothly. Mr Ravi was on leave from day 3 of your tour and I was (Aditya Bothra) handling it from thereon. We were in constant touch.We are happy to note that you found the hospitality of the hotels good. We have passed on the points of consternation to the respective hotels. We did receive your complaint about the driver's behavior and he was changed from next day.