Terms and Conditions
» Payment Terms & Methods: * 10% advance to be paid for booking of the total tour package cost.
» Cancellation & Refund Policy: * Upon cancellation, refund will be made after deducting the Retention Amount.
* Retention Amount ies as per the number of days left before your package start date.
* Refund will be made within 15 working days from the date of receipt of the cancellation.
» Other Terms & Conditions, if any(optional): Tour Cost Excludes: n Cost for Ticket + Visa + Insurance, Cost of Basic Travel Quota BTQ equivalent to USD 10, 000, No Porterage included, Any increase n in the rate of exchange leading to an increase in surface transportation and land arrangements, which may come into effect prior to n departure. The tour price is subject to increase without notice if this rate changes substantially prior to the departure of your tour. Any n expenses of personal nature such as laundry, wines, mineral water, food and drink not in the regular menu provided by us pay TV, n mini-bar, telephone calls, etc. Meals other than what is mentioned in your Itinerary. Cost of excursions, city sightseeing, entrance fees n and local guides other than that mentioned in “Tour Cost Includes”, Overseas Mediclaim, Tips to Driver: EURO 2 per pax per day n Compulsory n Vouchers are not transferable and valid only for the services mentioned therein. Any services not specifically requested, confirmed n and noted on vouchers will not be rendered. All extras to be paid directly to the hotels / the service providers. n Passenger Comments / Complaints : n It is imperative that any complaints be made known to the respective handling agents or its representatives without any delay so that n appropriate action can be taken. n Cancellation / Refunds: n Cancellation charges will be levied for bookings cancelled after confirmations are done. Requests for refund should be made in n writing within 14 days after the scheduled completion of the services. Refund requests for curtailed stays cannot be processed unless n provided with documentary evidence from hotel / the service provider. All refund requests are subject to obtaining a refund approval n from the hotel / the service provider and no refund can be given without this approval. Europa ‘D’ Tours reserves the right to process n and whether or not to approve the refund request and if necessary charge an administrative fee. For packages, no refunds can be n processed for partially utilized services and no-Shows. In the event of no show Europa ‘D’ Tours reserves the right to release the n complete booking and levy 100% cancellation charges. n n Notice given for Cancellation Charge n More than 45 Days 25% of total holiday cost n 44-29 Days 35% of total holiday cost n 28-14 Days 50% of total holiday cost n 13-8 Days 75% of total holiday cost n 7 Days or less 100% of total holiday cost n n Responsibility: n It is understood that, we act as Travel operators only for all services covered hereby. Further we shall not be responsible for any loss, n injury or damage resulting from acts of God, dangers, fire, breakdown of machinery, equipment or vehicles, acts of government n authority, wars, civil disturbances, riots, thefts, pilferage, epidemics, quarantines or any delays or changes including any extra n expenses which the passenger may incur as a result of any of the foregoing causes. n During your holiday your driver, tour leader, guide, hotel or other service providers may offer services or excursions which are not n included in the price of your holiday or listed in our itinerary. Since they do not form part of your tour with us, we do not accept any n responsibility for their cancellation or curtailment or for any loss, damage, injury or death that you may suffer. If you wish to make a n complaint or bring a claim in relation to such excursions or activities, then you should contact the person who offered them to you n directly n n Your Holiday Price: n Once we have sent you a booking confirmation or invoice, we will only change the price of your holiday if there is a change or increase n in any one or more of the following: n a Transportation costs including the cost of fuel; n b Dues, taxes or fees chargeable , such as landing taxes or embarkation or disembarkation fees at ports and airports; or n c The exchange rate applicable to the particular holiday package. Our prices are fixed using the exchange rates available in the n month of November n d In the event of a significant increase in any of the components that are included in your tour cost i. e. : hotels, entrances, flights, n transportation & food. n Tour Operation: n In the event of a breakdown of a coach on a touring holiday, our liability will be limited; if, for any reason we cannot provide a n replacement coach and that you miss out on a significant attraction we will reimburse the amount which we have paid to the supplier, n though we will endeavour to replace the coach at the earliest. However sometimes delays will occur due to many reasons beyond our n control. In this event we are also entitled to use a replacement coach that we deem fit to conclude the rest of the journey. The n replacement coach may or may not have the same amenities as the original coach. n If we do not have minimum 25 Pax required to operate the group tour, we might operate the tour on other date. We might operate the n tour on another date or we can withdraw the tour departure. If the group will reach late due to traffic jam or any other justify reasoning. n Its possible that we can cancel the sightseeing/excursion. n Passengers will be responsible for any services n missed out by them due to not following the stated time; this includes meals, transfers, sight seeing, flight, etc.
