» Payment Terms & Methods: * 30% advance to be paid for booking of the total tour package cost.
All payments should be done to FIGCO HOLIDAYS.
You need to deposit 25% of the total cost “at least” to FIGCO HOLIDAYS in order to consider your booking as a confirmed one, while the balance payment should be transferred 10 days before tour starting date.
for any booking which is done within the 10 days before the services starting date considered as late booking, and full payment must be deposited.
During busy seasons full payment is required to be settled promptly in order to secure the bookings New year, Christmas, Festivals, etc.
Deposits can be done online through our website, we accept all kinds of master cards and credit cards.
We must receive full net amount which is mentioned in the PI proforma invoice to our account, and we are not responsible for any bank charges or western union charges.
The tour costs do not include some increases that are out of hands, such as fuel costs, government taxes... etc.
3% bank charges would be applicable in case of settling the payment through credit/debit cards.
» Cancellation & Refund Policy: When you decide to cancel your travel for any reason, we must get informed officially by a written letter. Cancellation fees will be applied based on the date we received the letter from your side. Cancellations fees would be as follows:
30 days before arrival time: 5% will be applied.
30-14 days before arrival time: 50% will be applied.
14 days or less: 100% will be applied.
The amount of cancellation charges depends on the day or receiving the official letter at our sales office from Monday to Friday with local time of Sri Lanka.
Regardless above mentioned cancellations rules, in case of any cancellation of travel services when the booking is already made, 5% at least will be applied as cancellation fees.
When you decide to cancel the trip after it began, refund will be depended on the amount which will be able to return from the hotels because there will be unused rooms, transportations and meals, all of them are not our responsibility to refund its amounts.
There is no availability to refund in the following cases:
High season bookings.
New Year and Christmas bookings.
» Other Terms & Conditions, if any(optional): Inclusions Above Price Includes
- Airport pickup and drop off.
- Welcome at Airport by our representative
- Government tax and service charge
- English speaking chauffeur-guide
- Air-conditioned private transport
- Parking Fees
- Round trip Hotel Transfers
- Hotel pickup and drop off
- Accommodation on Breakfast
- Complementary Candlelight Dinner at Bentota
Exclusions Above Price Includes
- Air-tickets NOT included.
- Camera & video permits.
- Personal expenses.
- Visa Processing charges.
- Travel and medical insurance
- Late check outs and early check in charges
- Any airport arrival/departure tax.
- Sightseeing entrance charges.