Terms and Conditions
» Payment Terms & Methods: * 50% advance to be paid for booking of the total tour package cost.
» Cancellation & Refund Policy: * Upon cancellation, refund will be made after deducting the Retention Amount.
* Retention Amount ies as per the number of days left before your package start date.
* Refund will be made within 15 working days from the date of receipt of the cancellation.
» Other Terms & Conditions, if any(optional): Tour cost excludes : n n - Lunches & Dinners n n - Airfare cost n n - Malaysia Visa charges n - Expenses of personal nature, such as: Laundry, telephone calls, mini-bar bills, etc at the Hotel n - Any other tours apart from those listed under inclusions. n - No meal transfers. n - Convention/conference/peak season surcharge if any. n n n Terms & Conditions n Important Information - - n n A Tourism Tax of RM 10. 00 per room per night will be levied for all foreign tourists staying at hotel across Malaysia, as per the Malaysia Tourism Tax Act 2017. The tourism tax amount is not included in room rate and it will be collected from guests direct at check-in. n n n -PENANG - The Municipal Council of Penang Island will be imposing a RM 2. 00 nett - 3. 00 Nett per room per night fee payable directly to the hotel upon check- in n n n n Remarks: n - The above quote is valid for the number of pax indicated above. n - No booking has been made. Rooms & rates are subject to availability upon request. n - Full payment to be credited into our bank account, 7 days prior to guest arrival, else n booking will be auto released.