Very Nice - The best Service!

We have just taken services for Flight booking to and Fro to Thailand by SBS Tours they are very good in response and service.

It was great time spend with helpful staff. and I will never forget this tour just because of SBS Tours staff and guidance.

Was very exited to visit the most beautiful place on earth & took up the tour with SBS tours for the same. Visited Mauritius on 13th Feb and went with Pearle Beach Resort as per suggestions by the agent. But from the time we checked in the resort we were completely let down by their service. The hotel was amasing with only the view as it was bang on the beach but the kind of service they have to the Indians was just not bearable. Even when I had booked the room over a month ago & for which they confirmed, we were told that the room is not available at the time of entering the resort. After a fight we finally got the room but not the one promised. The free freebies were not kept in the room when we checked in & after repeated follow ups we got it on 16th Feb. Tea & coffee were not refilled on 2 occasions and finally had a very big argument with the receptionist ( who was totally upsetting to speak with). She has no respect for the guests & has a huge "ego". Have never experienced such a behaviour in service industry ever. There is total mismanagement & the entire staff needs to be changed. Even the dinner buffet which we had at the resort was almost the same every day with 80% of the menu untouched. To sum it all up the hotel is beautiful with awesome view of the beach but it's only good to that extent. For all meals I recommend Pls try out nearby restaurants. Also don't expect any good service from the lobby staff & room service as they will never attend you "specially if you are from India". Very lazy staff & they least bothered for you. Disappointed with the entire trip.

Great