Visited : Munnar,alleppey,thekkady,kovalam,kerala,cochin, Munnar
Services Offered : Hotel, Transport
by Atif uddin from India, India
19 September 2017
Visited : Cochin,Munnar,Thekkady,Kovalam,Alleppy, Cochin
Services Offered : Flight, Hotel, Transport It was excellent
by Vinod Kumat from Mumbai, India
23 February 2016
Visited : Mauritius, Ile Aux Cerf, South Mauritius Tour
Hotel Stayed : Gold Beach Hotel and Spa
Services Offered : Flight, Hotel, Transport We had booked our Package with Thomas Cook India and my experience was not as expected of an agency of worldwide repute. I give below some good and bad points:
1. Planned itinerary in Mauritius was good.
2. Local support provided at Mauritius was good and well organized.
3. Its people there were well behaved.
Now the Minus points:
A. Hotel Arrangement, which was upgraded on their advice, was flip flop. First they agreed, then denied after booking and on my insistence, again arranged only for us there at the last moment.
B. Even the upgraded hotel was not up to the mark of a 3Star Hotel, like the rest of Asia, as it lacked the basic facilities of toileteries, tea/coffee kettle, and free wi-fi. It did not have any Room Service either. Though the location of hotel was very good and the Indian vegetarian food provided by it was very good.
C. No coordination seemed to be there between Thomas Cook's Sales and Operations team, as once sold, the sales person, Sharad, simply washed its hands off the deal and was not even recognizing me. The operations team was not willing to talk to the Sales team and was going by her own experience and trying to convince me.
D. The flight chosen on the Air Seychelles airline was at very odd hours at 5 am. They apparently booked the seats only 15 days ago, while booking amount from me was taken 2.5 months ago. No seats were blocked by me nor web check in facility was available. As a result, most of us couples were made to sit separately on seats 6-8 rows apart and not together while going from Mumbai.
E. No check in counter open time was told in the information mail or brochure nor any support was provided even after my written and telephonic complaint to TC's Mauritius and India office. All we were told was that they are not authorised to block seats and we will have to do it at the Airport only.
Most of the people who booked through TC, were not happy with it and I think other agencies in India would have done a much better job, as was my experience earlier. So, avoid Thomas Cook.
Thomas Cook Group plc, UK (the erstwhile parent) sold off its investment in Thomas Cook (India) Limited (TCIL) to Fairbridge Capital (Mauritius) Limited (Fairbridge). Fairbridge made an open offer to the non-promoters and post August 14, 2012, TCIL is part of Fairfax Group, Canada. Fairbridge is a wholly-owned step-down subsidiary of Fairfax Financial Holdings Limited (Fairfax), a Toronto-based financial services holding company with a global presence in insurance and reinsurance and a portfolio of assets in excess of US$30 billion invested worldwide. Fairfax has almost 20 insurance subsidiaries and joint ventures globally, including several market leading companies such as Odyssey Re (USA), Crum & Forster (USA), First Capital (Singapore), Fairfax Brasil, Gulf Insurance (Kuwait) and ICICI Lombard (India). TCIL presently operates in over 101 cities across over 253 locations (including 27 airport counters). The company has overseas operations in Sri Lanka which is a branch of TCIL and Mauritius which is a subsidiary of Thomas Cook (India). TCIL is supported by a strong partner network of 131 Gold Circle Partners and 169 Preferred Sales Agents in over 100 cities pan India. The Company employs over 2,802 resources and is listed on both the Bombay Stock Exchange as well as the National Stock Exchange. Thomas Cook (India) Ltd has been honoured with the ?Favourite Specialist Tour Operator" award at the Cond? Nast Traveller Readers' Travel Awards 2011 & 2012 and was also conferred with the CNBC AWAAZ - ?Best company providing foreign exchange? in India for the third year in a row. In addition, Thomas Cook (India) Ltd has been awarded the ?Best Corporate Travel Management Company? by World Travel Brands 2012, the ?Most Trusted Tour Operator Brand? by the Times Travel Honours 2011 and also recognized as a ?Superbrand? 2011-2012 by consumers for excellence in travel services. CRISIL has reaffirmed Thomas Cook (India) Limited with the ?CRISIL A1+ and AA- rating. The Brand Trust Report?, India study 2012, has ranked Thomas Cook (India) Ltd as The most Trusted Brand in Services. Travel Corporation (India) Ltd. (TCI) a 100% subsidiary of Thomas Cook (India) Ltd. was awarded the prestigious National Tourism Award (2010-2011) for ?Outstanding Performance? as an ?Inbound Tour Operator?.