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Uber introduces new safety alerts in the app

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Dedicated support lines 1

Dedicated support lines

 

Although Uber app has the feature to report problems like ride cancellation, fee deduction and other minor problems that can be registered and taken care through the app. However sometimes there is no substitute for talking to the real person. Uber has introduced the feature in which the users would be able to talk to a real person for any assistance 24/7. These will be the trained agents who would have gone through recruitment and training to be able to answer all your queries.

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Reporting serious issues to the police 2

Reporting serious issues to the police

 

If the rider has faced any serious problem they can report the issue directly to the police rather having to register the query with us. In case the driver is the victim or even wants to report the issue of someone’s behalf they would have to report to this police. Hence the issue would undergo an experienced level of analysis rather than the former approach where the Uber assistants looked into the matter. This feature was already being followed in London but might take over the rest of the world soon.
 

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