If the rider has faced any serious problem they can report the issue directly to the police rather having to register the query with us. In case the driver is the victim or even wants to report the issue of someone’s behalf they would have to report to this police. Hence the issue would undergo an experienced level of analysis rather than the former approach where the Uber assistants looked into the matter. This feature was already being followed in London but might take over the rest of the world soon.
Uber has always been very strict in its customers safety and hiring the drivers. Every driver goes through a strict background check and the licensing process through the local authority. The required information is also shared by the rider so that they know when the driver arrives and thus can gain the confidence in the driver.